About Matching Chandelier Arms
If you have one of our chandeliers and have broken an arm, click here.
Chandelier arms are a tricky business. If you have tried to match an old one, then you understand what we mean. The bend, the height, and the length, as well as the pattern on the glass, all factor into how an arm will look next to another.
Keep in mind, most of our arms look similar to what you see on our chandeliers. Within that range, there are hundreds of slight variations on the bends, and even a slight difference will look odd when that different arm is placed next to the others on your chandelier. We are picky. And because we are picky, we want you to have a good match.
If you are looking to match, send us a photo of the arm that you need - mention the size as measured in the photo above. From the photo, we will either request more information, or let you know if we do not have something similar. Please be patient with us as this process may take a few days. We do not have any Baccarat or Waterford arms.
To truly match, we want to have your arm in our hands. That way, Tim can go down the rows and rows of arms that we have and actually hold your arm next to a contender. Without this process, trying to match is too time consuming. The drawback of this process is that if we can not match, you have spent money to ship the arm to us and receive it back.
If you are not picky, simply tell us that. We will make an educated guess as to which arm is closest, clean that arm, and run wire through it.
Chandelier arms are non-returnable and non-refundable.
If we do have a match, we can drill holes in the ferules for metal loops, run electrical wire through the arm, and attach a socket. You can even send us your existing bobeche or other crystal pieces for us to reassemble for you.
Most arms are sold without the electrical socket and wire, but do include the ferule (the piece in which the glass is set). And, arms are measured straight across (not along the bend) from ferule to ferule.
Email us at firstname.lastname@example.org with your photo so we can help get that chandelier back to looking perfect. Check your spam/junk folder for our answer.