About Your Purchase

Warranty
Maintenance and Repair
Assembly and Installation
Included with Each Fixture
Details on Mountings and Fixture Lengths
Metal Finishes
Light Bulbs
Crystal Quality Overview

Warranty
It is important to us that you love your purchase. We are confident that we have no unsatisfied customers and to that end, we offer the following guarantee and warranty.

If any parts are damaged in shipping, we will replace those component pieces. For more information, see What to do about Shipping Damage.

Our light fixtures are UL listed.

All of our chandeliers, sconces, and candelabra are guaranteed for one year after receipt against defects in our materials and workmanship. King’s will repair or replace (whichever we deem necessary) defective components or products.

We are not responsible for the following:

     *Damage caused by improper cleaning solutions or methods.
     *Damage caused by improper installation or assembly by the customer or the customer’s agent.
     *Damage to our light fixtures, parts of our light fixtures, or shades caused by the improper use of       light bulbs.
     *Damage caused by exposure to weather or improper environment.
     *Deterioration, discoloration or disconnection of pinning between crystal-trimming pieces nor any       damage said may cause.
     *Changes in the appearance of the hand rubbed finishes or un-lacquered finishes. These are meant       to age in appearance.
     *Any costs of installation, removal, or re-installation.
     *Any special clearance items sold "as-is".
     *Restoration or repair work.
     *Any parts purchased separate from our light fixtures.

If you have any concerns regarding the above warranty, please contact us at (336) 623-6188.

See our Returns and Exchanges policy for information on general returns.

Maintenance and Repair
We hope that you will keep your chandelier with you as you move and grow or even downsize. And, when the time comes we are sure that the next generation will cherish it as an heirloom. As our customers make these life changes, we are here to offer advice on packing, storing, or moving their crystal chandelier, and, if in the process, something breaks or goes missing, we can provide a matching piece. For more catastrophic misfortunes, our Restoration Department can help.

In the intervening years, you should clean your chandelier every one or two years. Your crystal chandelier won’t be maintenance free, but you will clean it less frequently than you clean your windows, and the process isn’t nearly as messy as cleaning silver!

Assembly and Installation
Our light fixtures are packed partially disassembled in order to ensure safe shipping. Instructions come with the fixtures, but below, we offer a quick overview of what you can expect.

Some of our chandeliers, such as our tier models, are shipped assembled with the hanging crystal ready to be placed onto the chandelier after installation. Most of our Victorian Gas Light Reproductions chandeliers require a simple pipe to body assembly with the hanging crystal and shades ready to be placed onto the chandelier after installation.

The crystal-armed chandeliers are shipped with the arms separate from the stem of the fixture. These chandeliers should be assembled at installation, with the stem being placed onto the chain and canopy before inserting the arms. After the chandelier is assembled and electrical connections are verified, the trimmings can be placed on the fixture.

We hope we have made this as simple a process as possible, but if you require assistance, please give us a call.

The assembly and installation of the chandelier is quite simple; however, you should always hire a qualified electrician for electrical work. If you are close to our location, many members of our production team can give you a quote for assembly and installation. Small chandeliers may be picked up from our factory, assembled.

Included with Each Fixture
With all electrified fixtures, you will receive light bulbs (40 watt with the chandeliers and 25 watt with the sconces and candelabras) and wire connectors.

All chandeliers are shipped with ceiling hardware (chain, ceiling plate, crossbar, and screw loop) and one foot of chain. More chain is available for $4 per foot. Click here for more information regarding ceiling mounts.

More details on ceiling mounts and fixture lengths

Chandelier Length:The listed length for each chandelier is approximate and, due to the nature of blown materials, may vary by an inch or two. We measure from the top of the stem to the very bottom of the ball or pendant. If you are working with a tight fit, please mention to us what you need - in most cases we can shorten the chandelier to your specifications. Chandeliers can be lengthened as well.

Chain: All of our chandeliers are made to hang by chain - please note that this chain is not shown on the chandeliers in the product photos nor is it included in the measurements. One foot of chain comes with each chandelier, but you can order as much or as little as you need. With additional chain, we ensure that the main wire from the chandelier and the grounding wire have a corresponding length. If you are unsure of how much you need, see What Size is right for Me or contact us for assistance. The smallest amount of chain that can be used is 1 link. This link, combined with the ceiling hardware, has a total length of 4".

Flush Mount:Some of our chandeliers can be made to be flush mounted. Most of the Victorian Reproductions, the Melanie, and the Coventry can be made for flush mount with the top plate of the chandelier directly against the ceiling. If you desire flush mounting, please contact us to place your order.

Pipe to the ceiling: For a very authentic look, particularly on the Victorian Reproductions, many clients request that the chandeliers be made with a pipe to the ceiling instead of a chain. If you desire this look, please contact us to place your order. You will need to know exactly how far from ceiling the chandelier plus hardware should hang.

A word about pipe and flush mounting .. Although it looks authentic, this type of mounting for a chandelier can be difficult. Your chandelier will have NO give - you will not be able to move it at all, so extra care must be given when cleaning or changing bulbs.

Ceiling HardwareYour chandelier comes with a screw loop, cross bar, and a 5" diameter drop canopy plus desired chain. Unless you request otherwise, the finish for your ceiling hardware is the same as your chandelier.

Metal Finishes
Our all crystal fixtures (crystal arms, crystal stem) are available with the few metal parts in a nickel finish or a slightly polished brass finish. See Brass vs. Nickel for photos. The price is the same. The metal is plated steel or brass, dependent upon the piece.

The Victorian gas light reproductions are crafted of solid brass. The finish is a satin brass that is polished and lacquered by hand for an authentic look. The same is true for the Coventry, the Annie, the Chelsea, and the Oliver.

The tier models (H-44, H-11, Strass 5, etc.) are crafted of solid brass but are available with a nickel plate. So are the Melanie and the Ashley.

Light Bulbs
We provide your first set of light bulbs on all domestic shipments - 40 watt for chandeliers and 25 watt for sconces and candelabra.

As indicated, light fixtures have either candelabra sockets or standard sockets. In both cases, we recommend a chandelier, torpedo shaped light bulb. Maximum recommended wattage is 40 watts per socket, though some of the fixtures are approved for 60 watts.

The appropriate bulbs are readily available in all types of stores. We may send, with your fixture, a petit sized bulb that is more difficult to find. We simply like the looks of the smaller bulbs. If you prefer them, but are unable to locate them, call us for information, but please know that the larger bulbs with the same base will work in your fixture.

Crystal Quality Overview

Trimmings: Which crystal trimmings are right for you? Your choice may depend upon many things, including your taste, your budget, and your décor.

The Swarovski Strass © crystal is unbelievably brilliant - a refractive radiance that no other crystal manufacturer can match. In addition, it has a special property that repels dust - very convenient! Each piece is guaranteed to be 30% lead oxide.

Although the brilliance of Swarovski Strass © is unmatched, Swarovski comes close to it with their alternative line of crystal trimmings - Swarovski Spectra©. Spectra is a beautiful, lead free option that looks very similar to the Strass, just slightly less brilliant.

Our section of Traditional European chandeliers are mostly Czech or Italian crystal trimmings. These crystals have a low refractive quality and seem more like an antique. Perfect for those who want their chandelier to feel original to an old house. The lead content on these crystals can vary.

Within these Traditional European choices, you may be offered a Byzantine trimming. These are made in Turkey. They are clearer than the Traditional, but have no lead.

We have tried to offer a complete cross-section of choices, but if you would like to change the trimmings on a chandelier, please call us for a quote. Please note that not all qualities are available in every shape.

Most of the shapes on the Victorian Reproductions are available in the Traditional European trimmings only.

Chandelier Frame: The chandeliers, candelabra, and sconces referred to as "all crystal" have a crystal frame, including blown crystal arms through which the wire runs. Most of these pieces are made of blown, European crystal components, though occasionally a molded piece of crystal may be used.